FAQs

Welcome to High End Life’s FAQ page! Here you’ll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you don’t see your question here, feel free to contact us directly.

1. Ordering and Payment

Q: What payment methods do you accept?

A: We accept Cash on Delivery (COD) and bank transfers. Please email your payment proof to support@highendlife.com for order confirmation.

Q: Can I change or cancel my order after it’s been placed?

A: We process orders quickly to ensure you receive your items as soon as possible. If you need to make changes or cancel your order, please contact our customer service team at support@highendlife.com within 24 hours of placing the order.

Q: Do I need to create an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and receive exclusive updates.

2. Shipping and Delivery

Q: Order Fulfilment

A: Standard delivery time is 3–4 days. In some cases, products may be shipped earlier depending on availability. Orders placed on Fridays begin processing on the following Monday (or the next business day after a national holiday).

Q: What are your shipping options and costs?

A: We offer standard and expedited shipping. Costs vary by location and method. Orders over a certain amount qualify for free standard shipping—see our Shipping Policy for details.

Q: Do you ship internationally?

A: Yes.

Q: How can I track my order?

A: Once your order ships, you’ll receive a confirmation email with a tracking number. Use it on our website or the carrier’s site to track your package.

3. Returns and Exchanges

Q: What is your return policy?

A: You can return or exchange items within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.

Q: How do I initiate a return or exchange?

A: Email support@highendlife.com with your Order Number, reason, and any details. Our team will reply with next steps.

Q: Do you offer free returns?

A: No. Customers cover the shipping cost to return products to us.

4. Products and Sizing

Q: How do I find the right size?

A: Each product page includes a detailed size chart. Measure yourself and compare to the chart for the best fit.

Q: What materials are your products made from?

A: We use high-quality, sustainable materials such as organic cotton, recycled polyester, and eco-friendly blends. See each product page for specifics.

Q: Are your products ethically and sustainably made?

A: Yes. We partner with manufacturers who follow ethical labor practices and environmentally friendly production methods.

5. Care Instructions

Q: How should I care for my High End Life clothing?

A: For most items, machine wash cold on a gentle cycle and hang to dry. Refer to the care label on each garment for specifics.

6. Promotions and Discounts

Q: Do you offer promotions or discount codes?

A: Yes. Subscribe to our newsletter at the bottom of the page for the latest deals.

Q: How do I use a promo code?

A: Enter your code in the “Discount Code” box at checkout and click “Apply.” The discount will reflect in your total.

7. Account and Privacy

Q: Is my personal information secure?

A: Yes. We use industry-standard security to protect your data. See our Privacy Policy for details.

Q: How do I reset my password?

A: Go to the login page, click “Forgot Password,” and follow the instructions.

8. Contact Us

Q: How can I get in touch with customer service?

Customer Service Hours

  • Monday–Friday: 12:00 PM – 10:00 PM (EST)

9. Other Questions

Q: How can I stay updated on new arrivals and events?

A: Subscribe to our newsletter and follow us on social:

Didn’t find what you’re looking for? Contact us and we’ll be happy to help.

Thank you for being part of the High End Life family. We’re here to make your shopping experience exceptional.